Waterstones eGift

Waterstones? range of thousands of books, stationery, cards & games makes them the perfect choice for everyone, whatever their taste.Waterstones Gift Card Terms & Conditions


Validly activated gift cards issued by Waterstones UK (?Sterling Gift Cards?) can be used as full or part payment for goods in Waterstones shops across the UK, the Isle of Man and Jersey, and for purchases made online at Waterstones.com.

Validly activated gift cards issued by Waterstones Ireland (?Euro Gift Cards?) can be used as full or part payment for goods in Waterstones shops across the Republic of Ireland.

For online purchases please follow the redemption procedure accordingly (see HTTPS://WWW.WATERSTONES.COM/HELP/GIFT-CARDS-AND-VOUCHERS/32).

No change or refunds will be given where the sales transaction is for an amount less than the balance on the gift card but the balance may be applied to future purchases.

Gift cards cannot be used to purchase gift vouchers, additional gift cards or book tokens nor can a gift card (and any gift card balance) be exchanged for cash.

Waterstones reserves the right to refuse to accept any gift card payment where it deems that a gift card has been tampered with, duplicated or where it is otherwise suspected to be affected by fraud.

A gift card is for personal use only and it may not be used for commercial purposes (including but not limited to resale) without Waterstones prior written consent.

Gift cards are exempt from Waterstones Standard Returns Policy. However, any gift card which is purchased online may be returned to Waterstones undamaged, unused and with proof of purchase and Waterstones will refund the value of the gift card. Please note:

(a) You must inform Waterstones of your intention to cancel your purchase within 14 days of the date that you receive your gift card from us. You must either: email us at WATERSTONESHELPLINE@ENCOMPASSPRINT.CO.UK, telephone us on 0115 907 1899 or write to us at Waterstones c/o Encompass Print Solutions, Encompass House, Manners Industrial Estate, 17 Birkdale Close, Ilkeston, Derbyshire DE7 8YA.

(b) Please include a clear statement that you wish to cancel your purchase and details of your name, address, details of the order you wish to cancel and, where you have provided them to us as part of your order, your phone number and email address.

(c) After you have informed Waterstones of your intention to cancel your purchase, you should return the gift card to us at your cost within 14 days of your giving us notice to cancel your purchase and Waterstones will reimburse to you (by the method used to pay for the original transaction) the amount, less the cost of postage. Waterstones will make the reimbursement no later than 14 days after the day Waterstones receives back from you the returned gift card.

The minimum amount required to activate or top-up a gift card is ?1 for Sterling Gift Cards (?1 for Euro Gift Cards) and the maximum gift card limit is ?500 for Sterling Gift Cards (?500 for Euro Gift Cards).

A gift card is not a cheque guarantee, debit or credit card.

If a Sterling Gift Card is not used for a period of 2 years from date of purchase (or date of last card transaction, if later), it will automatically expire and any remaining balance will be deducted.

If a Euro Gift Card is not used for a period of 5 years from date of purchase (or date of last card transaction, if later), it will automatically expire and any remaining balance will be deducted.

Please protect your gift card and treat it as cash. Waterstones cannot be held liable for lost, stolen or damaged gift cards or any credit amounts on such gift cards. Waterstones reserves the right to issue another gift card for the unspent balance of an original gift card at its discretion on production of your original receipt, but Waterstones is not responsible for funds used without your knowledge.

Waterstones reserves the right to add to or waive these terms and conditions on reasonable notice for legal, security or regulatory reasons or to discontinue the gift card scheme at any time in the event of circumstances beyond its reasonable control. Customers will be notified in advance via in-store displays in the event of any such change.

Gift cards may be used for payment of goods of a higher price than the current gift card balance, on payment of the difference. Over payments, where goods are subsequently exchanged for goods of a lower price, will be added to the balance of the gift card (see HTTPS://WWW.WATERSTONES.COM/HELP/GIFT-CARDS-AND-VOUCHERS/32).

Additional terms and conditions apply for online gift card use ? (see HTTPS://WWW.WATERSTONES.COM/HELP/GIFT-CARDS-AND-VOUCHERS/32).

Sterling Gift Cards are issued by Waterstones Booksellers Limited, 203 ? 206 Piccadilly, London W1J 9HD (Company number 00610095).

Euro Gift Cards are issued by Waterstones Booksellers Ireland Limited, 6th Floor, 2 Grand Canal Square, Dublin 2 (Company number 362624) (?Waterstones Ireland?).